Refund policy

At KitchenAndBathSupply, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

• Return Period: You can return items within 14 days of receiving your order.
  
  
• Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
  
  
• Free Returns: We cover the return shipping costs, so you can return items at no extra charge.

How to Return an Item:

1. Contact Customer Service: Email us at  support@kitchenandbathsupply.co.uk to initiate your return. Please include your order number and reason for return.

2. Receive Return Instructions: Our team will provide you with a return authorization and detailed address instructions on how to return your item.

3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.

4. Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.

5. Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.

Refund Process: 

1. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.

2. Refund: After approval, we will process your refund. It may take up to 7 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service: 

Website name: Kitchen & Bath Supply UK

Company name: FD Retail B.V.

Address:  Prinsengracht 1031C, 1017KP Amsterdam, Netherlands
Email: support@kitchenandbathsupply.co.uk

Telephone: +31646380339
Company Number: 99966670
VAT Number: NL869207593B01

 

Customer Support Hours:

Monday to Friday:  8:00 am to 7:00 pm.
Saturday and Sunday: Closed
Response Time: We aim to respond within one working day.